For plans, a full refund will be issued if Hire Assistant has not been able to resolve even a single issue for you within the first 7 days. If there are one or more issues resolved within first 7 days, the fees for the Service will not be refundable.
Not with standing this Hire Assistant may, at its sole discretion and on a case by case basis, agree to a refund of service fees after deducting charges for servicing the Customer.
For incident based plans, you will be eligible for refund when any of the following criterions are met:
- You have all the prerequisites which were required to resolve the problem and Issue was not resolved till the time account was active.
- The issue is out of scope for the particular plan
- 7 days have not passed after the issue was last worked upon by our Virtual Assistant